FAQ

About Uncovered

In order to find you the best savings on your prescriptions, we first need to gather a bit of information about your current prescriptions, conditions and financial status. This will help us understand if you can qualify for certain programs that could find you even more savings.
If you cancel your subscription, your account will automatically terminate at the end of your current billing cycle. You will still have access to Uncovered until the end of your billing period. We do not give refunds or credits for any partial month-subscription periods.
With a monthly subscription, you are able to run an unlimited number of savings reports, manage your prescriptions and get ongoing alerts when we find better prices on your prescriptions. With a one-time subscription, you are only able to run one savings report to find the lowest cost on your prescriptions at that moment.
No! You are able to change your prescription savings tactic. Since prescription prices fluctuate, we recommend visiting your savings tactics often to make sure you’re still getting the best price.
Go to uncoveredhc.com/sign-in and enter your login credentials. From there, select the icon with your initials on the upper right corner, and select “My Account” from the dropdown menu. Then on the left hand-side navigation, select “Account Summary”. From there you should be able to select “Edit Account Info” and update any of your account information. For additional help, please contact support@uncoveredhc.com with any questions.
Go to uncoveredhc.com/sign-in and enter your login credentials. From there, select the icon with your initials on the upper right corner, and select “My Account” from the dropdown menu. Then on the left hand-side navigation, select “Account Summary”. From there you should see an “Insurance Coverage” field and a little pencil icon next to it. If you click the pencil, you can edit your updated insurance details. Make sure to click “save” once you’ve inserted your new details. For additional help, please contact support@uncoveredhc.com with any questions.
Go to uncoveredhc.com/sign-in and enter your login credentials. From there, you will be on the “My Prescriptions” page where you can select the button “Add New Prescription” from the top navigation. From there, you can select all of the prescription details and enter the same experience as the first prescription you entered. Once saved, this new prescription will appear on your “My Prescriptions” page when you log in to Uncovered. For additional help, please contact support@uncoveredhc.com with any questions.
At this time, you are not able to add a family member, but we are working to update the experience so that is possible in the near future.
Our database pulls in hundreds of the most common prescription medications. If you cannot find your medication, you can email us at support@uncoveredhc.com and we can let you know if we can identify any savings programs for you.
In order for us to help you find savings, you should have your prescription information at the ready - like the name of your prescription, the form, the dosage, how often you take it, and how often you get it refilled. If you do not have this information readily available, please contact your doctor for those details.
No! You can access Uncovered through your normal web browser on both a mobile device and your desktop computer.
Yes. At Uncovered, we do not prescribe medication, we just find you the best deals on the medications you are already prescribed by your doctor.
Go to uncoveredhc.com/sign-in and enter your login credentials. From there, select the icon with your initials on the upper right corner, and select “My Account” from the dropdown menu. Then on the left hand-side navigation, select “Account Summary”. From there you should see a “Preferred Pharmacy” field and a little pencil icon next to it. If you click the pencil, you can edit your preferred pharmacy. Make sure to click “save” once you’ve inserted your new details. For additional help, please contact info@uncoveredhc.com with any questions.
Uncovered does not prescribe medication. If you found a medication through Uncovered, you must discuss with your doctor to see if it could be the right solution for you. Our discount programs do not work on any medications that have not been previously approved and prescribed by your doctor.
We built this product to help find you savings on your prescriptions. If you aren’t able to find savings, please email us at info@uncoveredhc.com we will work with you one-on-one to look for savings. If we can’t rectify your issue in 48 hours, we’ll give you your money back, guaranteed.
Not at this time. In order to run a custom savings report through Uncovered, you will need to opt into the one-time report at $15 or the unlimited report subscription at $10/month.
We never share your medical data and always keep it safe and secure through our system. Uncovered abides by all HIPAA and healthcare information security laws and nd we only use this information to populate savings options for you.

About Our Savings Programs

PAP or Patient Assistance Programs are sponsored by pharmaceutical companies, the state government or other non-profit programs and offer low or no-cost prescriptions for people who have no insurance, are underinsured or are from a low-income household, and are not on a government health insurance plan.
Qualifications can vary from program to program so there is no standard enrollment process. You must read through each program requirements to determine if it’s a good fit. Typically though, a patient must meet the following in order to be considered:
-Be a permanent, legal resident of the US
-Provide proof that you are uninsured or your insurance does not cover the cost of your medication
-Meet certain income eligibility requirements
-Are not on a government insurance plan
If you do not reach all of the requirements for a PAP program, you have other options. There are prescription discount cards and manufacturer coupons available that may help with the cost of your prescriptions. For more information, see the FAQ page sections titled “About Drug Manufacturer Coupons” and “About Drug Discount Cards”
Manufacturer copay cards are a prescription cost savings program created by the drug manufacturers themselves that help reduce patient’s out-of-pocket costs. When you use a coupon, your health insurance covers some of the cost and the drug manufacturer covers part or all of your copay or coinsurance costs. They typically offer savings on brand name drugs that do not have a generic alternative.
Yes. You must have commercial or private insurance in order to use a manufacturer coupon. Manufacturer coupons do not work with government insurance like Medicare or Medicaid.
No they are not. Drug discount cards usually represent prices provided by Pharmacy Benefit Managers (PBMs) which don’t have any eligibility requirements, no additional activation and no restrictions on how much the discount card can be used. Manufacturer copay cards usually require the extra steps listed above in order to qualify and use them.
Once downloaded, the drug discount card can be used right away! All you have to do is show the card to your pharmacist via a screenshot or printed document along with your prescription and the pharmacist should be able to process the discount at any of the participating pharmacies.
Sometimes the pharmacists are not aware of current programs. If that’s the case, you can always go back to the discount card website and call the customer support number on the page. Just go to My Medicine Cabinet, click into your Active Deal, and click through to the drug discount card website.
Yes. Drug discount cards are separate from your insurance plan and provide discounts on prescriptions. You can use drug discount cards with or without an insurance policy and oftentimes, you find bigger savings if you use them without your insurance.
Patients with Medicaid, Medicare or Medicare Part D can use a drug discount card as long as they do not use their government insurance plan with it. Drug discount cards cannot be used along with those programs. You may want to use a drug discount card instead of your insurance when:
-Your insurance does not cover drug costs
-You insurance has a high deductible
-The copay with your insurance is higher than the price of the drug discount card
-Your medicine cap has already been met
Yes. As long as the drug discount card is used at a participating pharmacy based in the United States,
No. You can only use the drug discount card and it cannot be combined with other savings tactics.
No. Drug discount cards can only be used for medications prescribed by your doctor.
In most circumstances, yes. As long as you are attempting to use a drug discount card at a pharmacy participating in the program, you should be able to use it. However, there are sometimes exceptions for controlled medications, in which case will be at the discretion of the pharmacist. If you have any questions, you can always call the phone number on the back of the drug discount card and get in touch with that program directly.